Your Member Portal experience

Accessing your Annual Statement

Book A Free Seminar Or Webinar.svgUsing the Member Portal

A desktop computer or laptop with Google Chrome browser will provide the best online experience for viewing your Member Portal. If you’re unable to access your Annual Statement through the Member Portal filing cabinet, follow the below steps.

Register online.svgUsing another browser

If using another browser your online experience may not be optimised. We recommend switching to Chrome on desktop to ensure a seamless experience.

Please see below the steps to unblock pop ups when using Safari to access your Filing Cabinet:

On iPhone or iPad:

  1. Go to Settings > Apps > Safari.
  2. Turn Block Pop-ups off.
  3. Turn Fraudulent Website Warning on or off.


On Mac:

  1. Open Safari. 
  2. Click on "Safari" in the menu bar, then select "Settings" (or "Preferences" depending on your macOS version). 
  3. Click on the "Websites" tab. 
  4. Select "Pop-up Windows" in the left sidebar. 
  5. Choose your desired setting for "When visiting other websites" from the dropdown menu. Options include: 
    • Allow: Pop-ups are allowed from all websites. 
    • Block and Notify: Pop-ups are blocked, but you'll be notified when they are blocked. 
    • Block: Pop-ups are blocked without notification. 

If you are on a mobile or tablet…

Using Chrome

  1. Open Google Chrome browser or download it here.
  2. Login to your Member Portal here.
  3. Navigate to My reports and My filing cabinet.
  4. Scroll down to see your list of files available for download.
  5. Select the three dots on the right of the date to see more information about the file available for download.

When you select the title of the document on an Apple device, it will bring up a bar at the bottom of the window where you can choose to download. You can then open the PDF document file from your downloads.

When you select the title of the document on an Android device, it will open the PDF document file or you can find it in your file downloads.

If you are on a desktop computer or laptop…

On the Department of Treasury and Finance (DTF) network 

If you are logged onto a SA Government supplied laptop or on the Department of Treasury and Finance network, you may experience issues when trying to submit forms including the ‘Reset your password’ form. If this issue arises, you will see an error message stating ‘There are some issues and you cannot proceed’ or ‘Something went wrong, please try again later’.

In this case, please try to reset your password on a personal device, outside of the Government network. i.e. on a personal phone or computer.

If you continue having trouble opening documents from your filing cabinet, we can change your communications preference to post. Please call Super SA on 8214 7800 to update your preferences.

If you have any further questions in relation to this accessing your statement(s), you can also contact us via e-mail supersa@sa.gov.au.

For more information on how to register for the member portal, visit our FAQs page.

The superannuation schemes administered by Super SA are exempt public sector superannuation schemes and are not regulated by the Australian Securities and Investments Commission (ASIC) or the Australian Prudential Regulation Authority (APRA). Super SA is not required to hold an Australian Financial Services Licence to provide general advice about a Super SA product. The information on this website is of a general nature only and has been prepared without taking into account your objectives, financial situation, or needs. Super SA recommends that before making any decisions about its products you consider the appropriateness of this information in the context of your own objectives, financial situation, and needs, read the relevant Product Disclosure Statement (PDS), and seek financial advice from a licensed financial adviser in relation to your financial position and requirements.

Talk to us